Sorry but I need to vent. I thought I was finally done dealing with Figurama once my statue actually shipped out. But I was wrong.

I pre-ordered the Vampire Hunter D statue on September 3, 2022. At the time, it was supposed to release in about a year. That clearly didn’t happen since I just received it today, nearly two years later.

The statue was advertised as coming with Yoshitaka Amano’s signature on the base. That was the entire reason I was willing to pay the premium price. This was almost double the cost of their usual statues at the time. It was supposed to include two signatures, one on the base and one on an authenticity card. I received the card, but there is absolutely no signature anywhere on the base.

Now let's talk about why trying to buy from Figurama is a nightmare:

Delays: Their statues are consistently delayed by over a year. This has basically become the norm for them, which is unacceptable for a supposedly professional company.

Empty promises: Whenever you ask for updates, they say “it’s coming soon.” That’s rarely, if ever, true.

Terrible customer service: Trying to reach them through their website usually goes nowhere. You either get ignored or wait forever between emails.

Updates are locked behind their Facebook group. They don’t email you about delays. If you’re not in their Facebook group, you’re out of luck, and the group is heavily moderated. I made a post about the missing signature(still pending), and I’m already expecting it to be deleted, along with any similar comments. They don’t allow any negative feedback there, even when it’s justified.

Shipping issues: They offer a $45 discount on shipping if you use their preferred payment method. I used that method, but the discount didn’t apply. It took about three weeks and ignored emails before they refunded me. Even then, they initially tried to give me in-store credit (GELD points), which I obviously didn’t want because I will never buy from them again. I’m sure I’m forgetting some things, and you can go through this subreddit to find more examples of people with similar issues.

If you want to avoid stress and frustration, do not buy from Figurama.

With companies like Good Smile, I can preorder something and forget about it until it ships. It almost always ships when they say it will, and if there is a delay, it’s usually just a few months and I’m emailed about it. Figurama turns collecting into a stressful, drawn-out process that is absolutely not worth it.

Now it’s time to spend weeks or more with their horrible customer service trying to resolve the fact that I’m missing a signature on my statue. It’s not like they can send me a new one that has a signature on it.