Basically as the title said, I recently splurged on this bag after eyeing it for a while. I bought off the platform Garmentory which allows stores to list their items there. It’s my understanding that this purse originated from a boutique in California. The listing did not note that the item was used in any way and the listing used the original pictures off the Staud website. I even purchased shipping protection as this was a big purchase for me and I live in an area with porch pirates.

I first filed a claim with the shipping protection as the box arrived somewhat damaged so I thought that may have been the cause, but my claim was denied for “insufficient evidence”. I have been trying to work with the platform and have been emailing back and forth for nearly a week now. I have been offered two options:

1. Return the purse to the boutique and receive an exchange for any item(s) at the same price of the purse. This doesn’t interest me as they don’t have the same purse available nor anything that I would feel comfortable spending $250 on

2. A 10% refund

I’m not sure how to move forward at this point. Normally I would eat the cost, but considering this was advertised as a new purse, I don’t feel comfortable doing that. If anyone has been in a similar situation and has any advice, I’d really appreciate it